Frequently asked questions
- How does My Location work?
- Why are weather warnings showing as incidents and not warnings?
- How do I create a watch zone without a profile?
- How do I change the alerts I receive for a watch zone?
- Why am I not receiving any alerts / notifications?
- What are map overlays and how do I use them?
- How do I see wind direction on the map?
- Why do I have a blank white screen?
- How do I reset my password?
- How do I log in to my watch zones on another device?
- How do I delete my profile?
- How do I turn my notifications off?
- Why am I only receiving notifications for Melbourne
- How do I get warnings via email? (App)
- Why am I suddenly receiving so many notifications?
- Has the VicEmergency app replaced FireReady?
- Why isn't there a new version of the app when updates are released?
- Why can’t I see incidents across the whole state?
- Am I going to get the same information on the app as on the website?
- Feedback
- Fire Ready app
- Why did you add profiles to the app?
- Why do I need to give personal details?
- How do I log out?
- Why can’t I open incidents on the map?
- Why is the app going so slow?
- What additional functionality does VicEmergency include?
- Will my watch zones move across from FireReady?
- Is the app available on Windows and Blackberry devices?
- What settings do I need to change to receive fewer alerts?